Key Responsibilities

• Lead in coordinating work transitions both within PLC and between PLC and partners/vendors.

• Support the definition of transition activities, roles, and responsibilities, and ensure rigorous project tracking.

• Help develop and implement strong transition governance frameworks to ensure smooth and successful transitions.

• Collaborate with the Decision Board and Service Governance framework to facilitate work movements based on strategic needs and service requirements.

• Monitor and evaluate transition progress, addressing any issues or risks that arise to ensure on-time and successful completion.

• Collaborate with PLC Operations managers across Learning Services and H2R to ensure effective delivery of outsourced services.

• Enhance the end-user experience within the organization by guiding improvements in vendor services and addressing service concerns in collaboration with PLC Operations leaders.

• Review vendor documentation to ensure business continuity and mitigate risks associated with outsourcing. Engage vendors to enhance performance, improve efficiency, and ensure alignment with organizational standards.

• Standardize processes and practices globally, while accommodating necessary local adaptations to enhance service quality and efficiency.

Ensure that outsourced services meet both global standards and local requirements through close collaboration with regional teams and vendors.

• Assist in managing vendor budgets, focusing on preventing overruns and ensuring effective planning and resource utilization.

Essential Requirements:

• Approximately 12 years of experience in HR Operations, vendor management, or related fields.

• Bachelor’s or Master’s degree in Business Administration, Human Resources, or a related field.

• Excellent English spoken and written. Fluency in an additional regional language is an added advantage.

• Strong knowledge of vendor operations frameworks and performance monitoring.

• Expertise in managing complex work transitions, including defining activities, roles, responsibilities, and project tracking. Ability to implement and oversee transition governance frameworks.

• Understanding of HR operations, especially across Learning Services and H2R, and how to leverage vendor partnerships to drive efficiency and quality.

Experience in conducting vendor service audits and reviewing documentation to ensure compliance and business continuity.

• Financial acumen with experience in managing and optimizing budgets for outsourced services. Ability to understand contract terms and ensure vendor activities and invoices meet contractual obligations. Assess and report on any deviations from contracted services.

• Ability to develop and execute vendor operations and transition strategies that align with broader organizational goals.

• Excellent communication and relationship-building skills, with the ability to engage and influence senior stakeholders across the organization and with external partners.

You’ll receive (Applicable for Prague)

Monthly pension contribution matching your individual contribution up to 3% of your gross monthly base salary; Risk Life Insurance (full cost covered by Novartis); 5-week holiday per year; (1 week above the Labour Law requirement) ; 4 paid sick days within one calendar year in case of absence due to sickness without a medical sickness report; Cafeteria employee benefit program – choice of benefits from Benefit Plus Cafeteria in the amount of 17,500 CZK per year; Meal vouchers in amount of 105 CZK for each working day (full tax covered by company); Public Transportation Allowance; MultiSport Card, Employee Share Purchase Plan. Find out more about Novartis Business Services: https://www.novartis.cz/

Accessibility and accommodation:

Novartis is committed to working with and providing reasonable accommodation to all individuals. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in any order to receive more detailed information about essential functions of a position, please send an e-mail to inclusion.switzerland@novartis.com and let us know the nature of your request and your contact information. Please include the job requisition number in your message.